MANAGED SERVICES

Our managed services solutions are comprised of three core offerings, designed to cover​ all aspects of IT – client strategy services, managed security foundation, and service desk services. For each client, we devise a unique business model customized to include items within these services based on their specific needs.

Client Strategy Services

Client Strategy Services

Our client strategy services take a well-rounded approach into the functional areas of IT to ensure best practices are being followed. We use an experienced and friendly team approach to provide client strategy, client solutions design & architecture, client success management, and asset management.

Managed Security Services

Managed Security Services

Lloyd’s managed security foundation enables you to focus on your business while we protect and watch over it. This includes 24/7/365 monitoring of all systems (Internet, Firewall, Connectivity, Servers), monthly Microsoft patching, and security maintenance including web filtering, email continuity, spam filtering, and encryption for workstations.

Service Desk

Service Desk

Our Service Desk Analysts follow ITIL best practices for fast, friendly, and reliable incident management with 24/7/365 unlimited first response, incident management, problem management, and high severity and large-scale incident management.

“Every strategic partnership has to do with the person and their level of knowledge
about your needs; Lloydians are a great group of people to work with and they have
the expertise we need to keep things running smoothly.”

– Jerry Kiciuk, Facility Manager
ContraFect

CLIENT SUCCESS TEAM

Each Lloyd client has an assigned team that works collaboratively to deliver an exceptional client experience.

Principal Consultant

Solutions Consultant

Client Success Manager

Service Desk Team Lead

Manages the service board and service desk analysts to ensure our service level agreements are met for our clients.

Your team will meet with you regularly to ensure that your core objectives are continuously being met.

CYBERSECURITY & RISK

 

We’ve built a security-first mentality by creating continuously evolving security policies and programs that focus on confidentiality, integrity, and availability of client data. Our rigorous cybersecurity and risk assessment offerings work to increase your resilience against cyber threats. We defend against cyberattacks with proactive, innovative, industry-relevant threat intelligence, to give you the confidence that comes from knowing your business is secure. Always!

Managed Detection & Response

Security Information Event Management

Endpoint Detection & Response

Managed Risk

Continuous Vulnerability Scanning

Advisory Services

Written Information Security Program

Tabletop Exercise

Security Consulting

Vendor Due Diligence

Alerts and Notifications

Disaster Recovery & Business Continuity

End User Training

Phishing Testing

Web-Based Training Program

Assessments & Testing

Baseline External Penetration Testing

External Network Vulnerability Assessments

Microsoft 365 Security Assessment

Google Workspace/Microsoft 365 Security Events Assessment

Security Assessment

Internal Vulnerability Testing

IT STRATEGY

When we welcome you as a client, we complete a thorough analysis of your current IT environment to help develop an IT strategy that aligns with the core goals of your business. This plan continuously evolves throughout the duration of our partnership, while we help digitally transform your business through the design & implementation of a clear IT framework.

We start off by developing a comprehensive IT roadmap with a focus on IT Governance. The objective is to ensure delivery of business results through proven value. Our roadmap establishes and implements IT-related policies and supports Corporate Governance defined policies. In our IT Governance Scope, we typically cover 4 core items:

We strive to fully understand your business aspirations by asking the right questions, listening intently, and delivering results with the insight of our most senior professionals. Our corporate methods allow our clients to focus on their core objectives while improving their overall operational efficiency. We take careful cognizance of your technology investments to establish trusted managed solutions and continuous reliability of your infrastructure.

DIGITAL TRANSFORMATION

 

Build bridges to connect your data, employees, and clients.

There’s been a paradigm shift in the way people and companies interact with technology.
New digital solutions enable inherently new types of innovation and creativity
that allow organizations to reach ‘digital business maturity’.

With a critical focus on mobility, collaboration, and security that is fundamental across all industries, digitization and rapid technological advancements affect every business at every level of the organization. From establishing secure platforms for remote work, or instituting a more agile ecosystems; now is the time for digital transformation.

Getting your company and your workforce up to speed requires both an understanding of
the technologies best suited for your operations and business model as well as the soft
skills required to envision, communicate, and drive transformation in this new economy
– that’s where we come in!

Your digital transformation is an on-going strategic project that we manage. We begin with an assessment to identify gaps, problems, and areas where you may experience difficulties. Our team of experts will establish a framework that addresses these issues, and we implement the project work while you watch your business undergo digital transformation.

Cloud Transformation

Cybersecurity Transformation

Collaboration Transformation

Mobility Transformation
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