Kevin has been an integral part of the Lloyd team for 20 years. As the Client Asset Services Manager within our Client Strategy center, his primary focus is on managing asset procurement, licensing compliance, and product margin, as well as quoting daily hardware and software requests.
“Kev is THE go-to guy for just about everything. His quick, out of the box thinking makes would-be, hard to navigate items nonexistent all the while being an awesome human being. He is masterful in all his responsibilities, and truly humble when interacting with clients and Lloydians.” – Brian, a fellow Lloydian.
A typical workday for Kevin begins with two team huddles, the first to review new and scheduled tickets for the day, and the second with our Client Strategy Leadership team to review priorities for each member and any urgent matters. Throughout the day, Kevin manages and moves forward tickets from various boards, including Client Strategy, Finance, and Purchasing. When asked what his favorite part of his job is, Kevin says, "One of the advantages of managing the procurement process is that it touches every part of the Lloyd community – from clients and vendors to various centers within Lloyd. My favorite part is getting to collaborate with Client Strategy, Projects, Finance, and Service Delivery on a regular basis.”
Kevin’s Story
When I first started at Lloyd in 2003, I already had a background in procurement and interviewed for the Purchasing Manager position. This was pre-virtualization, when having five server roles meant having five physical servers. Not to mention it was pre-Microsoft 365, so we purchased every single license from server to desktop. Lloyd was also the supplier of all VoIP phones for our clients, so we were very product-centric in those days and that was my primary focus.
Over the years as both network infrastructure and licensing moved to the Cloud, my role grew to take on additional responsibilities, namely quoting and asset management. This also resulted in creating a new center within the Client Strategy center, as Client Strategy needed a team focused on day-to-day product and asset management as well as procurement. The Client Asset Services group has since taken on Opportunity Management, which involves invoicing, project creation and project-related procurement. This broad range of responsibilities gives me the opportunity to work closely with each of our centers.
What makes you good at what you do?
There was a joke years ago that I was Rain Man, that odd Dustin Hoffman character in the film, who could remember any numbers thrown at me. I could put together quotes with vendor SKU’s from memory as well as remember our shipping account and credit card numbers and so on, which helped speed up publishing and delivering quotes. I’m also good at juggling multiple service boards in our ticketing system and can oversee 200-300 tickets at any given time. Unlike our larger proposals for services and solutions, which can be more time consuming, Client Asset Services has a much higher volume of one-off and renewal requests and I’m more adept at managing that volume within our stated SLA.
What are the contributing factors to your success since joining Lloyd?
One of the main factors is the ability to eliminate redundancy. With Client Asset Services in place, there isn’t a need for multiple people both in our Client Strategy Center as well as a dedicated Procurement position in Finance. We’re able to focus on the same amount of responsibilities within a 2-person structure. We’ve also helped drive our professional services numbers through our role in workstation deployment, as well as improve overall product margin which allows Lloyd to have a dedicated procurement team.
What do you love about being a Lloydian?
I love so many things about being a Lloydian, but if I had to choose, I’d say that since Day 1 I’ve been able to be myself. I appreciate that my contributions are acknowledged and never go unnoticed.
What makes Lloyd different?
Lloyd genuinely cares about each aspect of the community and understands that our collective success depends on one another. Our own success is tied to that of implementing and delivering on our promises to help ensure our clients’ success, and that in turn relies heavily on our partnerships with our vendors and distributors we align ourselves with. And internally that means building a strong company culture, which not all companies place a value on.
How do you relate to one of Lloyd’s core values? (Be Human. Be Accountable. Be Better.)
The most important core value to me is to focus on being human. Listen to people, try to understand their needs, be empathetic, and communicate. If you focus on that, you’re more likely to hold yourself accountable when you fall short and therefore try and be better. Anytime I’ve run into a difficult conversation with someone, it was usually because we weren’t listening to each other and not seeing each other as a person. Our core value, Be Human, always reminds me to do just that.
Get to Know Kevin
Aside from being the Client Asset Services Manager at Lloyd, I’m also a professional photographer and focus on live music and concert photography. I’m usually covering anywhere from 2-3 shows a week for 2 music blogs I shoot for, one of which I also write-up a review of the show coverage. I started doing it just for myself at the start of 2018 but it has really grown to where I’ve shot around NY, NJ and PA as well as all around Ireland, Belfast, London, and Brighton. This fall I’ll be in Iceland for the Airwaves festival which I’m hoping to get to cover!
Check out some of Kevin's awesome work!
