The Lloyd Voice

Top 4 Strategic IT Service Trends Since the Pandemic

Maria Sadek
By Maria Sadek | Jun 9, 2021 10:46:22 AM

In 2020 we saw IT become a critical aspect of professional service firms nationwide. As organizations of all sizes embraced remote working, this has undoubtedly shifted the way we operate and use IT service management strategies. Today we share our top 4 trends booming after the wake of the COVID-19 pandemic.

Strategic IT is Business

There’s a reason that one of our brand promises is clear strategic direction. We’ve consistently seen firms making measurable gains through their technology investments; however, the pandemic demonstrated just how critical technology is and now more companies have started to follow suit. Our clients are moving towards an innovative stage as we guide them towards the utilization of IT as a strategic differentiator, delivering enhanced customer service and value, improving processes, and seeing a measurable impact.  

Cloud Adoption

Just a few months into the pandemic, Microsoft CEO Satya Nadella said that the company had seen two years of digital transformation in two months as its customers started adopting cloud solutions. The pandemic and remote working scenarios have underlined the vitality of the cloud for business continuity with remote workforces and seamless online collaboration. The journey to the cloud and migration of existing infrastructure involves a significant investment, planning, a mindset shift, and specialized talent which is best achieved through a qualified MSP. Hiring external IT solely or in collaboration with your internal team proves to be more agile and operates within proactive models, rather than reactive ones.

Improved Security

Most businesses were never prepared to let their employees work from home full-time, creating a looming threat because many laptops and devices have been taken out of the office. Those devices have been connected to home and personal networks for months, and likely used for non-work tasks. This means many environments will see a steep rise in security threats and attacks as those devices return to work. The most forward-thinking businesses will adopt zero-trust network segmentation strategies and invest in robust, end-to-end tools that have visibility, analytics, machine learning, AI, security, and remediation capabilities built-in, as opposed to a sprawling set of outdated niche solutions.

The Importance of IoT

The Internet of Things (IoT) has become one of the most important technologies of the 21st century. Now that we can connect everyday objects to the internet via embedded devices, seamless communication is possible between people, processes, and things. By means of efficient computing, the cloud, big data, analytics, and mobile technologies, physical things can share and collect data with minimal human intervention. In this hyperconnected world, digital systems can record, monitor, and adjust each interaction between connected things. Through proper execution of the right tools, the physical world meets the digital world—and they cooperate.

The changes necessitated by the pandemic revamped the way businesses across all industries operate.

The digital transformation has reshaped small and medium businesses moving processes to the cloud and adopting online productivity and collaboration services. Contact Lloyd to make sure your company is adopting current IT trends that are enhancing productivity in the new normal.


Topics: Security, Partner, IT Services, Technology, Leadership, Cyber Security, Cyber Attacks, Microsoft, industry events, IT Management, Collaboration, Remote work, social media

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