Focus: LloydCare™, Hosting Services
Profile: 30 to 60 user retail firm with sales split between multiple storefronts and eCommerce sites.
Challenge: Retail firms rely heavily on technology to allow them to process transactions, maintain accurate inventory, and process online orders. If a network issue occurs, retail firms need it to be resolved immediately to restore their ability to sell products. They also require that their network equipment and software are up to date to ensure that any downtime is minimized.
Solution: Lloyd Group identifies issues that may prevent our clients from selling their products and develops a comprehensive plan and timeline to resolve those issues:
- Provide immediate support. Lloyd Group’s 24/7/365 Client Care Center and dispatch engineers are available to resolve any issues that occur immediately.
- Develop complete and accurate network documentation to assist in the troubleshooting process and identify any network concerns.
- Develop an IT strategy and budget to replace aging hardware. Through Lloyd Group’s Network Needs Assessment process, we develop a detailed set of recommendations that address all of our clients’ technology issues.
- Implement a hosted network. In order to seamlessly connect the remote stores to each other and the corporate headquarters, many retail clients are operating a hosted network.
Benefits: Our retail clients have the benefit of a full service technology firm supporting their businesses from tier 1 support to CIO level consulting. Through hosting, they are guaranteed to have all the latest hardware and software and can easily share information between stores. They are also able to accurately budget for their growth to future stores and can confidently add employees.