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Lloyd Learning

Free online, self-paced training on commonly used applications!

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Leadership Team

LloydCare™

Companies rely on LloydCare™ to handle the day to day technology needs of their firms.  LloydCare™ synchronizes a suite of enterprise-level technologies, network management services, and varying levels of IT support for small and medium sized businesses. LloydCare™ allows your technology to work in harmony with your business enhancing efficiency and providing total piece of mind.

LloydCare™ support includes these services for your business:

  • Fixed Monthly Costs.  LloydCare™ is available for a fixed monthly cost so you can accurately identify and control your IT budget.  LloydCare™ plans are tailored based on business requirements.
  • Dedicated Account Management and Consulting.  Each LloydCare™ client is assigned a dedicated Account Management team.  The team includes a Chief Information Officer and Chief Technology Officer who are responsible for understanding your business and workflow.  They plan regular Strategic IT Meetings to identify what technologies will benefit your business and help you budget and plan for the future.
  • LloydCare Setup and Kickoff.  Changing IT support can be a difficult task for both managers and technology users.  Lloyd Group’s client on boarding process is well established and focuses on both the technical and non-technical setup steps.  During the LloydCare Kickoff Day, your Account Management team conducts company-wide training to explain who Lloyd Group is, what to expect today and in the coming weeks, how to get support, and answers questions.
  • Application Training.  All Lloyd Group clients have access to an online training tool called Lloyd Learning.  Lloyd Learning is a self-paced website that offers tutorials on all major Microsoft products like Office, Excel, Word, and PowerPoint, as well as some financial applications like Quickbooks.  Training is available for beginners or accelerated users and can be accessed anytime.
  • 24x7 Helpdesk and Onsite Support.  Highly talented and customer focused engineers are logged into our call queue 24 hours a day and are industry certified in issue resolution and escalation processes.  We have engineers available for dispatch to your site at a moment’s notice if needed.
  • 24x7 Network Monitoring.  We use enterprise level technology to constantly scan your system and alert our team if there are any issues, day or night.  This system also allows us to be proactive and will warn us of any potential problems so we can resolve them before issues occur.  We have engineers working while you sleep; if a problem arises overnight, we take all possible steps to resolve it before the business day starts.
  • Patching and Critical Update Deployment.  As major software and application vendors such as Microsoft release updates to their software and hardware, Lloyd Group deploys those updates seamlessly and without interrupting your business.
  • Email Spam Filtering and Disaster Recovery.  Most businesses identify email as their primary method of communication to clients and vendors.  We setup and manage a hosted spam filtering service and an emergency web portal that can be used to send and receive messages in the event that email is not functioning. 
  • Vendor Coordination and Management.  Most businesses work with different companies to support their phones, printers, internet connection, and applications.  Lloyd Group manages all of your vendors and acts as your main point of contact for anything related to technology.  If you need a new vendor, Lloyd Group has a pool of trusted business partners to recommend.
  • Equipment Useful Life Monitoring.  As equipment ages, it tends to break down.  Lloyd Group monitors hardware and software age and warranty status to ensure that you have the ability to proactively replace it if necessary.
  • Licensing and Software Management.  Almost all applications require different types of licenses.  Lloyd Group knows exactly what you need to stay in compliance.  We will also keep track of all the licensing you own and let you know when the latest versions are available.