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CONTACT US |
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If you have any questions or would like to know more about working for Lloyd Group please email our HR department at hr@lloydgroup.com. |
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LIFE AT LLOYD |
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Before accepting a job offer, it is common to wonder what your typical day will be like and if it is a compatible role for your interests and career goals. Here Brian gives us an insight into the world of a Tier 1 Engineer to learn more about a typical day working for Lloyd.
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Current role: Tier 1 Engineer
Hire date: June 4, 2007
Education: Alfred University, Bachelors in Management Information Systems |
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As a Tier 1 Engineer at Lloyd, your role plays an important part in looking after our clients so they can focus on their business and forget about IT. Working with Technical Managers, Client Care Center Technicians and the Sales team exposes you to the inner workings of Lloyd Group.
After checking my day’s agenda to see if I’m scheduled for a client visit, I swing by the office to start my morning. After my daily cup from the Starbucks machine, it’s time to get to work. I check Lloyd Group’s ticket board for open items and complete any service request tickets that have been scheduled to me. |
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Being onsite and at times providing remote proactive maintenance and service for clients means that a Tier 1 Engineer quickly becomes part of the client’s team. My role allows clients to focus on their business and not be concerned with their technology. I follow up with clients throughout the day to update them on the service requests I am completing.
Now it’s time for a Recurring Support visit where I arrive a few minutes early and complete all tasks on schedule to ensure client satisfaction. As I’m leaving, I look down at my company Blackberry only to realize it’s almost time for Foodfest Friday! So I head back to our conference room for a company lunch. After all the excitement has wound down, I make sure that my time has been entered quickly and efficiently and that all tickets have been closed out with any remaining open issues rescheduled throughout the day. As the first point of escalation from our Client Care Center help desk, I make sure that I am always accessible. Throughout the day as time allows, I work on tickets as they are placed on my team board along with any issues I encounter through recurring support. In this role, you interact with all departments and therefore I make sure the Operations team and Sales team are up to speed on any current or problematic issues concerning a client. The day has come to a close; once I make sure all issues have been scheduled out and our clients have been updated, I head on home. All in all, it’s been a successful day at Lloyd Group!
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